Why Black Call Center Workers Are Striking For Change In Cities Across America

By Melissa Noel· Updated November 17, 2022

Camille Wade says that just minutes after she was verbally abused by a caller who dialed in to enroll in a healthcare plan, she had to be ready to take the next caller. 

She said she had no time to collect her thoughts or her notes after being cursed at and called a racial slur.“We hardly have any time in between calls to place our

Malaika Jabali
Author: Malaika Jabali

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