Seth Kugel
Posts
Help! A French Car Rental Company Charged Me Fees for Speeding Tickets I Never Received!
When the company said it couldn’t reveal what a driver had done wrong, he got suspicious. Was it a scam? In the end, privacy laws...
Help! I Was Catfished by My Airbnb Host and the Place Was a Mess
A first-time Airbnb user believed he’d be getting personal service from the owner of a London flat, but “she” was actually a managing company using...
Help! I’m 93, My Postponed Cruise Has Been Postponed Again, and I’d Like My Money Back.
A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on...
Help! My Lost Luggage Wasn’t Delivered for 12 Days. I Want Restitution.
After a traveler reads the fine print on the United Airlines website, Tripped Up makes some calls, sends some emails — and gets the traveler...
Help! It’s Been More Than 2 Years and I Still Don’t Have the Refund
Our columnist has received many reader emails complaining of tour operators and travel agencies dragging their feet on refunds for trips or other services. He...
Help! The Airline Changed My Flight Itinerary (for the Worse)
Airlines are within their contractual rights to cancel booked flights and place passengers on less-convenient routes with hours-long layovers. Our columnist investigates whether travelers have...
What to Do When Airlines Cancel Travel Vouchers
Are travelers missing out by not playing the credit-card game in search of first-class tickets? Our new Tripped Up columnist considers the fees and the...